Voice Message Email Scam

The Voice Message Email Scam is a deceptive phishing campaign that targets unsuspecting users by mimicking voicemail notifications. These emails contain HTML attachments that lead to phishing pages, where users are tricked into entering their email login credentials. The result can be full account compromise, identity theft, and widespread fraud.

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Threat Overview

Field	Details
Threat type	Email phishing scam
Associated email addresses	Varies — likely spoofed senders
Detection names	HTML/Phish.IDU, Google flagged, multiple detections on VirusTotal
Symptoms of infection	Unauthorized account logins, password resets, identity theft
Damage & distribution	Stolen credentials lead to account takeover, financial fraud, identity misuse; delivered via deceptive email attachments
Danger level	High — potential for widespread account compromise
Removal tool	SpyHunter: Download here

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Scam in Detail

The scam email typically arrives with a subject line such as “You have 1 new Voice Message!”, claiming a voicemail is waiting. Attached HTML files — such as Audio Ref -ADXFG5645YK.shtml or Iphone 1w2568493.shtml — open up to a convincing fake login page. Users are prompted to confirm their email address by logging in. Any credentials entered on this fake page are harvested by attackers.

Once credentials are stolen, attackers gain access to email accounts, which they can then use to perform further malicious actions including password resets, identity theft, and launching additional scams using the victim’s email.

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Detailed Analysis

How I got infected

• Received an email claiming a new voice message
• Opened the attached HTML file
• Prompted to enter email login credentials
• Credentials sent to the attacker behind the fake login page

What it does

• Collects email and password credentials via a spoofed login interface
• Sends harvested information to cybercriminals
• Grants attackers access to email accounts for further malicious activity

Should you be worried?

Yes. This scam exploits a common and trusted format — the voicemail alert. If successful, attackers can gain complete access to your email and connected services, putting sensitive personal and financial information at risk.

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Scam Email Structure

Subject: You have 1 new Voice Message
Content:

• Claims you have a 54-second voicemail
• Includes an HTML attachment (e.g., Audio Ref -ADXFG5645YK.shtml)
• Prompts user to “Verify that [your email] is your email”
• Leads to credential theft upon form submission

How to Manually Identify and Remove Email Scams

Manually removing email scams involves recognizing fraudulent messages, securing your accounts, and taking precautions to prevent future attacks. Follow these steps:

Step 1: Identify Suspicious Emails

Before taking action, you need to identify scam emails. Common signs include:

• Unknown Sender: Emails from unfamiliar addresses, especially if they claim to be from banks, tech support, or government agencies.
• Urgency or Threats: Scammers often pressure you to act immediately (e.g., “Your account will be closed in 24 hours!”).
• Poor Grammar & Spelling: Many scam emails contain obvious grammatical mistakes.
• Suspicious Links & Attachments: Hover over links (without clicking) to check the actual URL. If it looks odd, don’t click.
• Requests for Personal Information: Legitimate companies will never ask for passwords, Social Security numbers, or credit card details via email.

Step 2: Do Not Click Links or Download Attachments

If you suspect an email is a scam:

• Do not click on any links.
• Do not open any attachments.
• Do not reply to the sender.

Step 3: Report the Email Scam

You can report the scam email to various authorities:

• Gmail/Outlook/Yahoo Users: Click the “Report Phishing” or “Report Spam” button in your email client.
• FTC (Federal Trade Commission, USA): Report to FTC Complaint Assistant.
• Google Safe Browsing: If the scam email contains a phishing website, report it here.

Step 4: Block the Sender

• Gmail: Open the email, click the three dots in the top-right corner, and select “Block [Sender Name]”.
• Outlook: Open the email, select “Junk” > “Block Sender”.
• Yahoo Mail: Open the email, click “More” > “Block Sender”.

Step 5: Check Your Accounts for Unauthorized Activity

If you accidentally clicked a link or shared sensitive information:

• Change your passwords immediately. Use strong, unique passwords for every account.
• Enable two-factor authentication (2FA). This adds an extra layer of security to your accounts.
• Check your banking statements for unauthorized transactions.

Step 6: Scan Your Device for Malware

Some email scams contain malware hidden in attachments or malicious links. Run a full system scan using built-in tools:

• Windows Defender (Windows 10/11):
  • Go to Settings > Update & Security > Windows Security > Virus & Threat Protection.
  • Click “Quick Scan” or “Full Scan”.
• Mac Users:
  • Use Malwarebytes for Mac or another security tool.

Step 7: Adjust Your Email Security Settings

• Enable email filtering to reduce spam and phishing emails.
• Add a third-party spam filter such as Mailwasher or Spamihilator.
• Educate yourself and others on phishing techniques to avoid future scams.

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How to Remove Email Scams Using SpyHunter (Automated Method)

For users who prefer an automated, foolproof method to remove threats linked to email scams, SpyHunter offers an advanced security solution. SpyHunter is an anti-malware tool designed to detect and remove phishing-related threats, spyware, Trojans, and other cyber threats. Follow these steps:

Step 1: Download SpyHunter

1. Visit the official SpyHunter download page: Download SpyHunter
2. Click on “Download” and save the installation file to your computer.

Step 2: Install SpyHunter

1. Locate the downloaded file (SpyHunter-Installer.exe) and double-click to open it.
2. Follow the on-screen installation instructions.
3. After installation, launch SpyHunter.

Step 3: Perform a Full System Scan

1. Open SpyHunter and navigate to “Malware/PC Scan”.
2. Click “Start Scan Now” to begin a deep scan of your system.
3. SpyHunter will analyze files, registry entries, and processes for any threats linked to email scams, phishing, and malware.

Step 4: Review and Remove Detected Threats

1. Once the scan completes, SpyHunter will list all detected threats.
2. Click "Fix Threats" to remove them.
3. Restart your computer to complete the removal process.

Step 5: Enable Real-Time Protection

SpyHunter includes real-time protection features to help prevent future infections:

• Enable Active Guards: This monitors your system for malware in real time.
• Schedule Automatic Scans: Set up periodic scans to detect new threats early.

Step 6: Keep SpyHunter Updated

• Regularly check for updates to ensure SpyHunter detects the latest threats.
• To update SpyHunter, open the app and go to "Settings" > "Update", then click "Check for Updates".

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Preventing Future Email Scams

Now that you've removed email scams, take proactive steps to prevent them in the future:

Use a Secure Email Provider

• Consider switching to a secure email provider like ProtonMail or Tutanota, which offer advanced encryption.

Be Cautious with Email Links

• If you receive an email with a suspicious link, verify the website’s legitimacy before clicking.

Avoid Public Wi-Fi for Sensitive Activities

• Scammers can use public Wi-Fi to intercept your data. Use a VPN when accessing email on public networks.

Regularly Change Your Passwords

• Update your passwords every few months, and never reuse old passwords.

Use Anti-Phishing Extensions

• Install browser extensions like Bitdefender TrafficLight or Avast Online Security to detect phishing links in real-time.

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Email scams are a serious cyber threat that can lead to financial loss, identity theft, or malware infections. By following the manual removal steps, you can effectively identify and remove suspicious emails on your own. However, for advanced protection, using SpyHunter ensures a more thorough and automated approach to detecting and removing phishing-related threats.

Recommended Action

For a fast and efficient way to remove email scams and related malware, download and install SpyHunter now: Download SpyHunter

By staying informed and proactive, you can protect yourself from future email scams and online threats!

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Conclusion

The Voice Message Email Scam is a dangerous phishing attack that leverages fake voicemail alerts and HTML attachments to deceive users into handing over their login credentials. This type of threat can easily lead to account compromise, identity theft, and financial fraud. If you’ve interacted with such an email, change your passwords immediately and use SpyHunter to scan for additional threats.