Remove mshelp.netlify.app and “Microsoft Account Locked” Tech Support Scam

The “Microsoft Account Locked” tech support scam is a fraudulent scheme designed to deceive users into believing their Microsoft account or phone has been locked due to suspicious or illegal activity. This scam masquerades as an urgent warning from Microsoft, falsely claiming that the user’s device was blocked for alleged money laundering activities. The goal is to panic victims into calling a fake customer support number, where cybercriminals attempt to gain remote access to their devices and steal sensitive information.

It is critical to understand that Microsoft is not associated with this scam, and all warnings displayed in these pop-ups are fake.

Threat Summary

Threat Name	“Microsoft Account Locked” Tech Support Scam
Threat Type	Phishing, Scam, Social Engineering, Fraud
Fake Claim	User’s phone is locked due to detected illegal activity (money laundering)
Disguise	Microsoft
Tech Support Scammer Phone Number	18333982352
Related Domains	mshelp.netlify[.]app
Detection Names	N/A (VirusTotal)
Serving IP Address	34.234.106.80
Symptoms	Fake pop-ups, system warnings, hoax security messages, deceptive browser alerts
Distribution Methods	Rogue online ads, compromised websites, potentially unwanted applications (PUAs)
Damage	Loss of sensitive data, financial theft, identity theft, possible malware infections
Danger Level	High

How the Scam Works

1. Fake Warning Pop-Up: The scam starts with a pop-up claiming that the user’s phone is locked due to illegal activity, such as money laundering.
2. Urgency and Fear Tactics: The message urges users to call a fake support number (18333982352) to resolve the issue.
3. Fake “Unlock Now” Button: Clicking on the “Unlock Now” button redirects users to another page with a pop-up encouraging them to call for “Emergency Assistance.”
4. Remote Access Attack: If the victim calls, scammers impersonating Microsoft support agents instruct them to install a remote access tool (e.g., TeamViewer, UltraViewer).
5. Data Theft & Financial Fraud: Once scammers have access, they can steal login credentials, financial information, and personal data. They may also install malware such as trojans, ransomware, or cryptominers.

Text of the Scam Message

Microsoft
Running troubleshooters in Get Help

Account Locked
Your phone is locked due to detected illegal activity. Your account has been disabled because we have found money laundering activities on this device.

Unlock now

The Microsoft Support and Recovery Assistant has been replaced with troubleshooters integrated into Get Help.

Get Help has troubleshooters you can run for many common scenarios. These often help resolve issues without the need to contact support. If a troubleshooter is available for your issue, select Start to run that troubleshooter.

Call 18333982352

How to Manually Identify and Remove Email Scams

Manually removing email scams involves recognizing fraudulent messages, securing your accounts, and taking precautions to prevent future attacks. Follow these steps:

Step 1: Identify Suspicious Emails

Before taking action, you need to identify scam emails. Common signs include:

• Unknown Sender: Emails from unfamiliar addresses, especially if they claim to be from banks, tech support, or government agencies.
• Urgency or Threats: Scammers often pressure you to act immediately (e.g., “Your account will be closed in 24 hours!”).
• Poor Grammar & Spelling: Many scam emails contain obvious grammatical mistakes.
• Suspicious Links & Attachments: Hover over links (without clicking) to check the actual URL. If it looks odd, don’t click.
• Requests for Personal Information: Legitimate companies will never ask for passwords, Social Security numbers, or credit card details via email.

Step 2: Do Not Click Links or Download Attachments

If you suspect an email is a scam:

• Do not click on any links.
• Do not open any attachments.
• Do not reply to the sender.

Step 3: Report the Email Scam

You can report the scam email to various authorities:

• Gmail/Outlook/Yahoo Users: Click the “Report Phishing” or “Report Spam” button in your email client.
• FTC (Federal Trade Commission, USA): Report to FTC Complaint Assistant.
• Google Safe Browsing: If the scam email contains a phishing website, report it here.

Step 4: Block the Sender

• Gmail: Open the email, click the three dots in the top-right corner, and select “Block [Sender Name]”.
• Outlook: Open the email, select “Junk” > “Block Sender”.
• Yahoo Mail: Open the email, click “More” > “Block Sender”.

Step 5: Check Your Accounts for Unauthorized Activity

If you accidentally clicked a link or shared sensitive information:

• Change your passwords immediately. Use strong, unique passwords for every account.
• Enable two-factor authentication (2FA). This adds an extra layer of security to your accounts.
• Check your banking statements for unauthorized transactions.

Step 6: Scan Your Device for Malware

Some email scams contain malware hidden in attachments or malicious links. Run a full system scan using built-in tools:

• Windows Defender (Windows 10/11):
  • Go to Settings > Update & Security > Windows Security > Virus & Threat Protection.
  • Click “Quick Scan” or “Full Scan”.
• Mac Users:
  • Use Malwarebytes for Mac or another security tool.

Step 7: Adjust Your Email Security Settings

• Enable email filtering to reduce spam and phishing emails.
• Add a third-party spam filter such as Mailwasher or Spamihilator.
• Educate yourself and others on phishing techniques to avoid future scams.

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How to Remove Email Scams Using SpyHunter (Automated Method)

For users who prefer an automated, foolproof method to remove threats linked to email scams, SpyHunter offers an advanced security solution. SpyHunter is an anti-malware tool designed to detect and remove phishing-related threats, spyware, Trojans, and other cyber threats. Follow these steps:

Step 1: Download SpyHunter

1. Visit the official SpyHunter download page: Download SpyHunter
2. Click on “Download” and save the installation file to your computer.

Step 2: Install SpyHunter

1. Locate the downloaded file (SpyHunter-Installer.exe) and double-click to open it.
2. Follow the on-screen installation instructions.
3. After installation, launch SpyHunter.

Step 3: Perform a Full System Scan

1. Open SpyHunter and navigate to “Malware/PC Scan”.
2. Click “Start Scan Now” to begin a deep scan of your system.
3. SpyHunter will analyze files, registry entries, and processes for any threats linked to email scams, phishing, and malware.

Step 4: Review and Remove Detected Threats

1. Once the scan completes, SpyHunter will list all detected threats.
2. Click "Fix Threats" to remove them.
3. Restart your computer to complete the removal process.

Step 5: Enable Real-Time Protection

SpyHunter includes real-time protection features to help prevent future infections:

• Enable Active Guards: This monitors your system for malware in real time.
• Schedule Automatic Scans: Set up periodic scans to detect new threats early.

Step 6: Keep SpyHunter Updated

• Regularly check for updates to ensure SpyHunter detects the latest threats.
• To update SpyHunter, open the app and go to "Settings" > "Update", then click "Check for Updates".

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Preventing Future Email Scams

Now that you've removed email scams, take proactive steps to prevent them in the future:

Use a Secure Email Provider

• Consider switching to a secure email provider like ProtonMail or Tutanota, which offer advanced encryption.

Be Cautious with Email Links

• If you receive an email with a suspicious link, verify the website’s legitimacy before clicking.

Avoid Public Wi-Fi for Sensitive Activities

• Scammers can use public Wi-Fi to intercept your data. Use a VPN when accessing email on public networks.

Regularly Change Your Passwords

• Update your passwords every few months, and never reuse old passwords.

Use Anti-Phishing Extensions

• Install browser extensions like Bitdefender TrafficLight or Avast Online Security to detect phishing links in real-time.

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Email scams are a serious cyber threat that can lead to financial loss, identity theft, or malware infections. By following the manual removal steps, you can effectively identify and remove suspicious emails on your own. However, for advanced protection, using SpyHunter ensures a more thorough and automated approach to detecting and removing phishing-related threats.

Recommended Action

For a fast and efficient way to remove email scams and related malware, download and install SpyHunter now: Download SpyHunter

By staying informed and proactive, you can protect yourself from future email scams and online threats!